It is where AI comes into play. It has the potential to help businesses become more inventive, agile, and adaptable than ever before. Artificial Intelligence is one of the most critical AI and digital transformation drivers since it promises speed, simplicity, and cost efficiency while simplifying complicated processes and systems. And, while many people think of it as a futuristic technology, it is already here, and many businesses are using it to improve their operations. So, let's have a look at how AI may help your business. But what is Digital Transformation in the first place?

Join Verint's Mike Biros, Vice President, Sales, and David Moody, General Manager, Engagement Management Professional, at noon ET as they discuss "Digital Transformation in the Era of COVID-19." The pandemic has accelerated the digital transformation of government and impacted the way services are delivered to citizens. However, despite this transformation, the citizen experience must remain a central consideration and help ensure that digital channels deliver at least the same level of service as would be delivered in person. In this session, learn about best practices for digital transformation that will allow your citizens to receive a consistent, positive experience--no matter how they communicate with you. What are the most valuable contact center innovations so far in 2020?

Digital Transformation is one of the most critical drivers on how companies will continue to deliver value to their customers in a highly competitive and ever-changing business environment. Artificial Intelligence (AI) has been recognized as one of the central enablers of digital transformation in several industries. The transformation process seeks to leverage digital technologies to create or modify customer experiences and culture and business processes, thus meeting customers' changing needs and the market. And this is where AI comes into play. It can help companies become more innovative, more flexible, and more adaptive than ever.

Artificial Intelligence (AI) is one of the central themes of digital transformation in companies today. Digital transformation is a critical driver in how companies deliver value to their customers. Its process seeks to leverage digital technologies to create or modify customer experiences and culture and business processes, thus meeting customers' changing needs and the market. In a highly competitive and ever-changing business environment, digital transformation through intelligent automation may be the need of many. And this is where artificial intelligence comes into play.

A new industrial revolution is taking place now and AI (AI) is transforming countries economically. The answer to the question of who is ahead and who is behind is determined by the new economic model based on this AI. Dozens of countries, from China to the U.S., from Finland to Kenya, are making significant investments in the area. It should be noted that by 2030, AI studies will generate a gross domestic product (GDP) greater than the current size of the Chinese economy ($15 trillion). From this new economy, China will generate nearly $7 trillion, the U.S. $3.7 trillion, Northern Europe $1.8 trillion, Africa-Oceania $1.2 trillion, the rest of Asia $0.9 trillion and Latin America $0.5 trillion.

We're moving into a more holistic digital transformation era, which requires the threads of data, data analytics, and artificial intelligence to be strung together. And all these threads need to be focused on delivering a transformative customer experience which attracts, converts and retains customers. "Digital transformation" initiatives at the edges are the stuff of marketing campaigns but they do nothing to support the digital experience at scale. In fact, once customers move beyond the "new mobile app" they are invariably disappointed by the clunky and clumsy lack of integration between the new experience and the legacy systems with which they still have to contend. The same applies to most artificial intelligence initiatives e.g.

"DEWA supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who instructed Dubai Government to deliver services that are 10 years ahead of other cities, and to work under the leadership of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of the Dubai Future Foundation (DFF), and HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai. These directives have guided DEWA's strategy to shape the future and enhance its role in serving the community to become a globally leading sustainable innovative corporation. DEWA has achieved considerable progress in this and one of its most prominent achievements is the launch of Digital DEWA, the digital arm of DEWA, to redefine the concept of utilities and create a new digital future for Dubai, to become the premier digital organisation in the world; with autonomous systems for renewable energy and storage and the expansion of artificial intelligence and digital services," said Al Tayer. Al Tayer noted that Digital DEWA has a four-point strategy. The first is launching advanced solar power technologies in Dubai.

One could also argue that RPA lays the groundwork for machine learning and more intelligent applications. It both gathers useful data and is being combined with AI capabilities. One of us (O'Dell) recently interviewed Eric Siegel, a predictive analytics expert and author of the book, Predictive Analytics: The Power to Predict Who Will Click, Buy, Lie, or Die. Siegel pointed out an often overlooked benefit of starting by digitizing processes with simple RPA: the digital bread crumbs it now leaves behind. "This data wasn't amassed in order to do machine learning. The transactional residue accumulates and, lo and behold, it turns out this stuff is really valuable because you can learn from it. You can derive these patterns to help improve the very transactional processes that have been accumulating the data in the first place."

Wachter told his captive Bay Area audience, "the future of AI and digital transformation will not be created in Mountain View or Cupertino. They simply do not and cannot know enough about the way the healthcare system works. Nor will it be created at UCSF, because we don't have the business expertise or scale." Such transformation, he said, will only occur with partnerships. Beyond academic, enterprise, and startup collaboration, Fernando noted, "markets like China and India, maybe Asia and Africa, are going to come up with new ways to deliver high quality care that we will import into the US--and that might be the biggest disruption." Eron elaborated on this, saying foreign markets have fewer regulations and thus might have access to more, diverse data sets to train algorithms.